1.1 We are bound by the Privacy Act 1988
(Cth) (Privacy Act) and
the Australian Privacy Principles (APPs).
This policy explains how and why we collect, use, hold and disclose your
“us” and “our” means Pro Performance Pty Ltd ACN 098 264 745 of
65 Ormonde Road, Yeronga Qld 4104.
1.3 You consent to us collecting, holding,
using and disclosing your personal information in accordance with this policy.
2. What is personal information?
2.1 Personal information is any information
or an opinion about an identified individual or an individual who can be
reasonably identified from the information or opinion. Information or an
opinion may be personal information regardless of whether it is true.
3. What personal information do we collect and
3.1 We collect information about you and your
interactions with us, for example, when you are approached by us as a potential
candidate for an opportunity, contact us or otherwise visit our website. The
information we collect from you may include your identity and contact details,
your history of purchases and use of our products and services and details of
enquiries or complaints you make.
3.2 We may collect information about how you
access, use and interact with the website. We may do this by using a range of
tools such as Google Analytics. This information may include:
(a) the location from which you have come to the site and the
pages you have visited; and
(b) technical data, which may include IP address, the types of
devices you are using to access the website, device attributes, browser type,
language and operating system.
is a small text file that the website may place on your device to store
information. We may use persistent cookies (which remain on your computer even
after you close your browser) to store information that may speed up your use
of our website for any of your future visits to the website. We may also use
session cookies (which no longer remain after you end your browsing session) to
help manage the display and presentation of information on the website. You may
However, please note that if you do this, you may not be able to use the full
functionality of the website.
4. Why do we collect, hold and use your
4.1 We collect, hold and use your personal
information so that we can:
(a) provide you with products and services, and manage our
relationship with you;
(b) contact you, for example, to respond to your queries or
complaints, or if we need to tell you something important;
(c) comply with our legal obligations and assist government and
law enforcement agencies or regulators; or
(d) identify and tell you about other products or services that we
think may be of interest to you.
4.2 If you do not provide us with your
personal information, we may not be able to provide you with our services,
communicate with you or respond to your enquiries.
5. How do we collect your personal information?
5.1 We will collect your personal information
directly from you whenever you interact with us.
5.2 We may collect information from third
parties such as:
(a) your employer, as part of the services we are providing to you
or your organisation; or
(b) psychometric or other assessments you may be asked to complete
as part of the services we are providing to you or your organisation.
6. How do we store and hold personal
6.1 We store most information about you in
computer systems and databases operated by either us or our external service
providers. Some information about you is recorded in paper files that we store
6.2 We implement and maintain processes and
security measures to protect personal information which we hold from misuse,
interference or loss, and from unauthorised access, modification or disclosure.
6.3 These processes and systems include:
(a) the use of identity and access management technologies to
control access to systems on which information is processed and stored;
(b) requiring all employees to comply with internal information
security policies and keep information secure;
(c) requiring all employees to complete training about information
(d) monitoring and regularly reviewing our practise against our
own policies and against industry best practice.
6.4 We will also take reasonable steps to
destroy or de-identify personal information once we no longer require it for the
purposes for which it was collected or for any secondary purpose permitted
under the APPs.
7. Who do we disclose your personal information
to, and why?
7.1 We may transfer or disclose your personal
information to our related companies.
7.2 We may disclose personal information to
external service providers so that they may perform services for us or on our
7.3 We may also disclose your personal
information to others where:
(a) we are required or authorised by law to do so;
(b) you may have expressly consented to the disclosure or the
consent may be reasonably inferred from the circumstances; or
(c) we are otherwise permitted to disclose the information under
the Privacy Act.
7.4 If the ownership or control of all or
part of our business changes, we may transfer your personal information to the
8. Do we disclose personal information to
8.1 We may disclose your personal information
to recipients which are located outside Australia.
8.2 Those recipients are likely to be located
in the United States of America and the United Kingdom.
9. Do we use your personal information for
9.1 We will use your personal information to
offer you products and services we believe may interest you, but we will not do
so if you tell us not to. These products and services may be offered by us, our
related companies, our other business partners or our service providers.
9.2 Where you receive electronic marketing
communications from us, you may opt out of receiving further marketing communications
by following the opt-out instructions provided in the communication.
10. Access to and correction of your personal
10.1 You may access or request correction of
the personal information that we hold about you by contacting us. Our contact
details are set out below. There are some circumstances in which we are not
required to give you access to your personal information.
10.2 There is no charge for requesting access
to your personal information, but we may require you to meet our reasonable
costs in providing you with access (such as photocopying costs or costs for
time spent on collating large amounts of material).
10.3 We will respond to your requests to
access or correct personal information in a reasonable time and will take all reasonable
steps to ensure that the personal information we hold about you remains
accurate and up to date. .
11. Your rights under the EU GDPR
11.1 This clause 11 applies if, and only if,
you are a resident of the European Union (EU).
11.2 Under the EU General Data Protection
Regulation (GDPR), as a data subject you have the right to:
(a) access your data;
(b) have your data deleted or corrected where it is inaccurate;
(c) object to your data being processed and to restrict processing;
(d) withdraw consent to having your data processed;
(e) have your data provided in a standard format so that it can be
transferred elsewhere; and
(f) not be subject to a decision based solely on automated
11.3 We have processes in place to deal with
Data Subject Rights requests. Our actions and responsibilities will depend on
whether we are the controller or processer of the personal data at issue.
Depending on our role as either a controller or processor, the process for
enabling Data Subject Rights may differ, and are always subject to applicable
law. Please refer to the Contact Details section of this policy if you would
like to make a Data Subject Rights request.
12.1 If you have a complaint about the way in
which we have handled any privacy issue, including your request for access or
correction of your personal information, you should contact us. Our contact
details are set out below.
12.2 We will consider your complaint and
determine whether it requires further investigation. We will notify you of the
outcome of this investigation and any subsequent internal investigation.
12.3 If you remain dissatisfied with the way
in which we have handled a privacy issue, you may approach an independent advisor
or contact the Office of the Australian Information Commissioner (OAIC)
(www.oaic.gov.au) for guidance on alternative courses of action which may be
13. Contact details
13.1 If you have any questions, comments,
requests or concerns, please contact us at:
Pro Performance Pty Ltd ACN 098 264 745
65 Ormonde Road, Yeronga Qld 4104
07 3411 7941
14. Changes to this policy
14.1 From time to time, we may change our
policy on how we handle personal information or the types of personal
information which we hold. Any changes to our policy will be published on our
14.2 You may obtain a copy of our current
policy from our website or by contacting us at the contact details above.